Refund policy

15-Day Return Policy

We want you to love your NEXVIA purchase. If you’re not fully satisfied, you have 15 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition

• In the original packaging

• Accompanied by proof of purchase

• Items damaged due to misuse or negligence

• Items returned after the 30-day window

Email us at nexvia.worldwide@gmail.com with your order number and reason for return. We’ll respond within 2 business days with instructions.

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

We only replace items that are defective or damaged on arrival. Contact us within 7 days of delivery with a photo of the damage.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

📧 nexvia.worldwide@gmail.com

🌐 nexviaworldwide.com